Return and exchange conditions

We kindly ask all customers to follow the product test recommendations described on each product!

This will guarantee you a hassle-free return or exchange!

By L.A.V. Moda Ltd. offers you the opportunity, if you are not satisfied with the quality of a product you have purchased, to return it and receive back the amount you paid (with shipping and return costs deducted). To return a product, it must meet the following requirements:

- The product must be in its original packaging, with all attached and hygienic stickers;

- The product must not be worn outside of our test conditions. There should be no traces of stains, perfumes, deodorant, roll-on, body lotion and other fragrances and colorings on it (please follow the product test instructions carefully);

- The product must be in its original form (not subjected to ironing, washing, cutting, bleaching, coloring and any activities that disturb its original form).

- The return is approved after we receive and inspect the product. 

Products returned with cash-on-delivery are not accepted!

If the condition in which you return the product or products to us does not meet these requirements, we will return it/them to you at your expense and the purchase price will be non-refundable. You must complete and send the form below with the shipment. It is important that the data in the form match those from which the order was made. 

The trader has the right to refuse the return of a product, in accordance with the current legislation Art. 57. (Repealed - SG No. 105 of 2006, in force from 01.01.2007, new - SG No. 61 of 2014, in force from 25.07.2014) - Protection Law of consumers - PPE.  

"Tights, socks, panties, boxers, thongs, briefs, bodysuits, swimsuit bottoms, one-piece swimsuits and other products characterized as underwear (or with an attached bottom) - NOT SUBJECT TO RETURNS AND EXCHANGE." 

In the case of defective goods or a confused product, the delivery is at the expense of the seller. Again, products sent by customers to us for exchange or return using COD via courier will not be accepted! The refund of the amount paid for a purchased product is made after acceptance of the shipment by us after we have verified its integrity and characteristics within 14 working days from the arrival of the product. 

You may return the purchased product/s within 14 (fourteen) calendar days from the day of receipt of the product to the following address: 

L.A.V. Moda 

Varna, Petko Staynov St. 1, floor 2 

9000, Varna (9000), province VARNA, region VARNA 

Bulgaria 

When returning a product, please also write to us by e-mail: ana_marius@abv.bg

Please fill in the following details and send it to us at the above email address, explaining your request. 

Order number: 
First and last name: 
Date: 
City: 
Phone Number: 
Comment: 
IBAN: 
Account holder: 
(to be completed only when returning product/s)