Return and size exchange conditions



We kindly ask all customers to follow the product test recommendations described on each product! 

(the test recommendations are listed in this page and on each product page)

This will guarantee you a hassle-free return or size exchange!

You can return or exchange the product within 14 days from the date of receipt. The costs of returning the items are entirely at the customer's expense.

 

Conditions for returning and exchanging the product size

All products that are subject to return and exchange must meet the following requirements:

- The product must be in its original packaging, with all hygiene and other stickers attached;

- The product must not have been worn outside of our test conditions. It must not have traces of stains, perfumes, deodorant, roll-ons, body lotion and other fragrances and colorings (please follow the product test instructions carefully);

- The product must be in its original condition (not ironed, washed, cut, bleached, dyed or any other activity that alters its original appearance).

- Returns or exchanges are approved after receipt and inspection of the product.

Products that do not meet the conditions will be returned at your expense.

 

Request for return or size exchange

To return or exchange a product, please send an email to the following address: ana_marius@abv.bg.

Please fill in the following details and send them to us at the above email address, indicating the desired action – return or exchange. The request must be sent from the email address with which the order was made!

Order number:
First name and last name:
City (town or village):
Phone Number:
Desired action (Return or Exchange):

Return

After approval of the request (in other words, the item has been received, meets the above conditions and the email contains accurate information about the buyer), the refund will be processed within 7 days.

Size exchange

After approval of the request (in other words, the item has been received, meets the above conditions and the email contains accurate information about the buyer), we will send the new product within 7 days, and the shipping costs will be at the expense of the customer.

Please send the products for return and size exchange to the following address:

L.A.V. Moda

Varna, ul. Petko Staynov 1, fl. 2

9000 city of VARNA (900), municipality of VARNA, region of VARNA

Bulgaria